Guarantee and Return Policy

Welcome to the Qi Life Store Website, which includes any relevant/associated mobile or other device based application,  being owned and operated by…….. (“Website”, “we”, “us” or “our”) 

By placing an order with us for Products and Services which are sold on www.qilifestore.com (“Products” or “Services”), the Customer (“you” or “yourself” or “customer”) will be deemed to have read, understood and agreed to these Terms and Conditions of Sale, and all other terms listed and displayed on this website (“Agreement”) Please read this Agreement carefully and, if you are unhappy with any aspect of these, then you should contact us at support@qilifestore.com before placing an order with us.

1. General

The 30 Day Guarantee will only be in effect if the following conditions are met.

1. Customer must work with the support team to setup and start using the device(s).
2. Customer must have documented use of the device(s) for at least 7 days.

If all the above conditions are met, and the customer still wishes to request a refund,  the customer is entitled to a refund of the cost of the devices minus a 15% restocking fee. Please note that opened packages are by default considered “used” and therefore we must apply a restocking fee to the returned order, to allow us to maintain the quality of our products.

We must receive the items back in their original full working condition/ good as new, together with all the accessories that came with it otherwise no refund will be issued. Furthermore, the cost of all return shipping to us will be your sole responsibility, and we are not liable for any costs or expenses incurred by a customer with respect to any shipping or transportation of returned products to us.

Returns may be denied if the policy is being abused.

There are no refunds for Digital Products such as Frequencies, Ebooks, Courses, etc.

2. Damage Upon Receipt of Goods

If the product is not in good condition upon delivery, please take the following steps: If the package is not in good condition and the mail carrier or driver is present, save the packaging materials, take photos and contact us within 3 business days, and inform the carrier to take note of the damage. We will get in touch with the carrier and settle claims. Upon approval of the claim, we will send a replacement shipment. 

However, if carrier or driver is not present during the time the package was opened, we may need you to repack the damaged item and return it to us. We will shoulder all the shipping costs and settle the claim with the carrier. We will only accept items back that have been damaged during shipping, if the customer damaged the items during their normal use, we will not issue refunds to the customer.

3. Shipping Rules

Upon receiving your order, items will be hand-crafted and shipped which will take 1-2 weeks for Qi Coils™. Resonant Wands are currently Back Ordered and estimated Turn Around time is 2-3 weeks (Not guaranteed and is subject to change without prior notice), international shipping will take another 1 week depending on your location. 

We use the United States Postal Service and other providers, and we also ship using Parcel Post for larger shipments. Tracking numbers should be sent to your provided email upon shipping, with which you will be able to track the shipment through USPS.com or the websites of other delivery companies.

An additional cost will be charged for expedited shipping services such as overnight or two day shipping. You may contact us at support@qilifestore.com for international and rush shipping and we will estimate your shipping charges depending on your choice of service and location. We ship internationally to selected countries and to many APO FPO Services.

Qilifestore.com is not responsible for shipments once items are already in the custody of the shipper.

4. Tax

A sales tax is required for British Columbia residents, unless you can produce a valid resale of certificate or nonprofit exemption. If you are tax exempt, please contact us. Otherwise, you will be liable for this tax if it is applicable.

5. Cancellations & Refused Orders

Orders may not be canceled unless we are notified BEFORE 10 am (PST) of the next business day after the order is made. If you request a cancellation after that time, our manufacturing team would have already begun crafting your item and cancellations are not accepted. If you have an emergency and want to inform us to cancel or stop the order, email us at support@qilifestore.com before the cut off time.

6. Pricing and Promotions

Occasionally we create promotions that may discount the product or offer free products and services. These promotions are not pre-announced, so they may occur immediately after your purchase. We do not have a price protection or promo guarantee. Call us if you think you missed an opportunity to save money.

7. Warranty and Accident Protection

Certain products sold on our site, such as the Resonant Wand, Aura Coil or Qi-Coil may be subject to additional warranty or accident protection, as purchased or agreed by yourself, or specifically communicated by us during or after your purchase. The terms of these warranties and accident protection provisions are specifically defined by our explicit description of them, and our communications regarding these features, made to you via this website or otherwise (such as by email communications), during or after your purchase. Such features will specifically apply only when communicated or described by us, otherwise, we disclaim all warranties pursuant to the declarations made via our terms and conditions and this Agreement.

8. Return of an eligible item:

We only accept returns for eligible items by mail. Contact us regarding your eligible item via email at support@qilifestore.com.

How to return an eligible item:

1. Once we have determined that the item is eligible for return, returns must be sent to our facility as mentioned during the process by our representative unless otherwise instructed.  (NOTE: Please confirm with customer service that you have the correct return address before sending).   
2. Eligible items should be returned within 7 business days upon receiving proper instructions; otherwise the return request would be considered cancelled.
3. You will have the refund issued once we have received and inspected your returned item.  Please note that if your item is not in the same, new and undamaged condition that you received it, including all accessories and all original tags attached, a fee may be deducted from your refund amount.

9. Lost Damaged by Postal Service:

We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us at support@qilifestore.com and we will be happy to check what caused the delay of shipment.

10. Delivery Inspection Guidelines:

1. Check the packaging – Please do check for packaging damage. If you see that the packaging is damaged, take a photo of it and report it to support@qilifestore.com immediately.
2. Check the contents – Please open the package gently and make sure that you have all the contents of your order and there are no damage/s. If there are some missing products or damage/s on your order/products, please do notify support@qilifestore.com immediately.

We highly recommend that you fully document your delivery by taking pictures of them. They can provide visual evidence that you have received the packages in good condition.

11. Returned Mail:

If a package has returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact you for the correct address, and you will need to re-pay shipping and handling costs before we will send the package again.

12. Refused/Unclaimed Mail:

If delivery is refused by the recipient or the package is unclaimed for any reason, the order will not be refunded. 

13. International Orders:

Import duties, taxes, and brokerage fees are not included in the product price or shipping and handling cost and additional costs may be collected upon delivery from the carriers for certain packages. These charges are the recipient’s responsibility as we are only charging the transportation fee for the packages. You may check with your country’s customs office to determine what these additional costs will be. Return Shipping is also the recipient’s responsibility.